KnotChat / Contact
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Contact KnotChat
Questions about your account, coins, a report or deleting your data all go to one inbox: [email protected]. Here is how to write an email that gets sorted out on the first reply.
one inbox, read by people
The fastest way to reach us
Write to [email protected]. That single inbox handles everything, and it is read by the people who run KnotChat rather than a ticket bot. Replies come as soon as someone has looked into your case properly, which is usually quicker when your first email already contains the details below.
Please send it from the email address connected to your account if you have one. It lets us find you without asking a string of follow-up questions.
what to put in the email
Tell us which kind of problem it is
A one-word subject line helps us route your message. Pick whichever of these fits best.
- Account: trouble signing in, a nickname you want changed or a profile photo that will not update. Include your nickname and the device you use.
- Payments and coins: a purchase that did not arrive, a charge you do not recognise or a question about VIP. Include the date, the amount and the last four digits of the card or the receipt number, never the full card number.
- Reports: someone broke the rules, you already hit report in the app, and there is more we should know. Include their nickname and roughly when the chat happened.
- Account deletion: ask us to remove your account and profile. Send it from the address linked to your account.
- Partnerships and press: collaborations, research or media questions. Say who you are and what you need.
faster than email
Some things you can fix without writing in
If someone is rude right now, you do not need to email us first. Tap next to leave, then use the report and block buttons in the chat. That report reaches moderators straight away. The is KnotChat safe guide walks through what happens once a report is in.
Questions about how free matches, the Reward Center and coins fit together are answered on the free-to-start explainer, and the Help Center covers camera, microphone and connection problems.
KnotChat staff will not request your password, card details or a login code over email. Treat any such request as fake.
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questions people actually ask…
Contact questions
What is the KnotChat support email?
The address is [email protected]. It covers accounts, payments, reports, deletion requests and partnership questions.
Is there a KnotChat phone number or live chat?
No. Email is the only support channel, which lets us look into payment and safety issues properly and keep a written record of what was agreed.
I reported someone. Do I also need to email?
Not usually. In-app reports reach moderators directly. Email only if you want to add context, such as something the person said that the report form could not capture.
How do I ask for a refund on coins?
Email support with the purchase date, amount and receipt number. Coins that have already been spent on matches or calls generally cannot be returned, but failed or duplicate charges are always looked into.