Help Center

Getting started

Open KnotChat, pick text or video, and press start. The mode you pick stays the same for that whole chat, so choose before you match. New to all this? How KnotChat works covers the basics.

My camera or microphone does not work

• Look at the site permissions in your browser (normally a small icon beside the address) and switch camera and microphone access to on.
• Shut any other program holding the camera, such as a meeting app or another tab.
• Refresh KnotChat and say yes when the browser asks for access.
• On a phone, open KnotChat in the main browser rather than inside another app’s built-in browser.
• Still stuck? Try text mode, which needs neither.

Matching feels slow

Matching depends on who is online at that moment. If a match takes longer than usual, wait a few seconds or try again; busy evenings in US time zones usually move fastest. A weak connection can also slow things down, so switching from mobile data to Wi-Fi often helps with video.

The other person writes in another language

Every typed message has a translate button. Tap it to see the message in your language. It works on text messages, not on what people say out loud on video.

Free matches, coins and the Reward Center

• New accounts start with free matches.
• Stay online and the box above the match screen (the Reward Center) becomes claimable, paying free matches or coins more than once a day.
• When free matches run out, extra matches, private calls and gifts use coins.
• If coins you bought do not show up, reload first, then email us with your nickname, purchase time and payment method.
• Anyone offering free coin generators or modified versions of KnotChat is running a scam.

Finding someone again

Random matching means you are unlikely to meet the same person twice by chance. If you enjoyed a chat, follow the person from their profile. You can then find them in the Who’s online list and request a private call, which uses coins.

Using KnotChat on your phone

No download is involved. Visit knotchat.live on your phone, then use the browser’s option to put it on your home screen. The KnotChat app page shows the steps for iPhone and Android.

Account and deletion

To change your nickname, photo or settings, open your profile. To delete your account, email [email protected] from the address you registered with; leftover coins and VIP days disappear along with the account. Everything else goes through the contact page.