Privacy Policy

What we keep

Our rule of thumb is to hold on to what a feature cannot work without. Today that covers:

• Your account: nickname, the email or sign-in provider you used, the birth year you entered, language and other settings.
• Your profile, if you fill it in: photo, a short bio, and who you follow or who follows you.
• Messages you send on KnotChat, whether typed during a random match or sent later to someone you follow.
• Match and call records: when a chat happened, whether it was text or video, and roughly how long it lasted.
• Purchases: coin packs, gifts and VIP, plus the confirmation our payment partner sends back. Full card details stay with that partner and never reach us.
• Any report you send, any report sent about you, and the notes a reviewer writes while checking it.
• Technical basics such as IP address, device and browser type, and error logs, which help us keep the service running and spot abuse.

Video and audio

Video runs live between you and your match. What we can see and keep is covered in the list above: when a call happened, what type it was and roughly how long it lasted, plus anything attached to a report. One thing we cannot control is the other person’s own device: they could capture their screen, so assume anything you put in front of your camera might end up saved by a stranger.

Why we use it

• To match you with people and deliver messages and calls.
• To keep your coin balance, VIP status and Reward Center rewards correct.
• To review reports, enforce the community guidelines and remove people who break them.
• To fix bugs and understand, in aggregate, which features people use.
• To meet legal obligations, such as tax records for purchases or answering valid requests from authorities.

Who else sees it

Your matches can see your nickname, your country, your profile and anything you decide to type or show them. Past that point we share data only with companies that help us run KnotChat (hosting, payments, customer support tools), and only as much as their job requires. We do not sell your personal information.

How long we keep it

Account and profile data stay while your account is open. Messages and match history stay on file for a limited stretch, long enough for a report to be looked into, and are then deleted or stripped of anything that identifies you. Receipts for purchases stay as long as tax and bookkeeping law says they must. When you delete your account, we remove or anonymize the rest within a reasonable time, except where the law asks us to hold on to something.

Your choices

• Edit or clear your profile at any time from settings.
• Block anyone, and they will not be matched with you again.
• Ask for a copy of your data, or ask us to correct it, by writing to [email protected].
• Delete your account by emailing us from the address you signed up with. Unused coins and VIP days are lost when the account closes.

Adults only

KnotChat is for people 18 and over. Nobody younger should be here, and we never set out to gather information about minors. Spot someone who seems underage? Report them from the chat screen or write to us, and the account gets looked at.

Cookies and similar tools

Cookies and browser storage keep you logged in, hold on to preferences such as the mode you picked last, and tell us how quickly pages load. Blocking them in your browser may stop parts of KnotChat from working properly.

Changes and contact

Whenever this policy changes in a meaningful way, the date near the top moves forward, and bigger changes also get a notice inside KnotChat. Questions go to [email protected] or through the contact page.